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[ Warranty ]
Ethos Bicycles evolved from a passion for mountain
bike riding. We know the feeling when your bike is not rideable.
So, it broke or something
just isn’t right. What now?
Ethos Bicycles will repair or replace, at our discretion,
for the first 12 months from date of delivery, for the original
owner.
Call us. Tell us the problem. After the first 12 months,
still call us! We’ll work with you. We may elect to repair
or replace the damaged frame member. Maybe a reduced cost replacement
will be the answer.
What you need to
do…
We'll need to see the entire bike in the ‘flesh’,
complete with all parts. We will also need to see proof of purchase.
We will return the bike to you for disassembly by you or your agent.
You will then return the specified frame members for repair or replacement.
Ethos Bicycles will not be responsible in any way
for any loss or damage arising during freight. Ethos Bicycles recommends
you clean and carefully package, suitably insure for loss and or
damage, and register the package. You are responsible for all packaging,
freight fees and charges, including any freight insurance.
Remember frames are like any other component; they
don't last forever. The harder you work it, the shorter its’
service life.
Inspect your frame and other components for cracks,
gouges dents and scratches and other defects before every ride.
Learn how it looks when it is new, that way you will be able to
recognise changes. Pay particular attention around welds and seemingly
benign scratches and dings. Cracks usually appear initially as a
very fine dark line in the paint/powder coat. Creaks, groans, clicks
or knocking sounds may also indicate a developing crack or a loose
component. Do not dismiss indicators. Serious injury or death may
result from riding a damaged bike. Most likely it will be you who
will suffer, maybe a passer-by. You are responsible for yourself
and those around you!
Mountain biking is a dangerous, potentially life threatening sport.
The risk increases if you ride without proper safety equipment.
Never ride without an approved helmet. Always ride in control. Never
ride beyond your ability. Never ride on damaged or improperly functioning
equipment.
How to void your
warranty.
Mutual obligation is a play here. Maintain your bike.
Ride it appropriately. For example, don't order a light-weight Climb-Max
and use it for a jump bike and expect a free replacement frame if
you break it.
Don’t fit a triple clamp fork to a ‘round
tubed’ frame.
Don’t buy a used Ethos and expect to be covered
by the original owners warranty.
Sanding, sand blasting, grinding, filling welding,
drilling, wire brushing, chrome-plating or anodising may void your
warranty.
Riding BMX tracks, ‘urban assault’ including
stair jumps and ledges, ramps, jump parks, extreme ‘mountain
bike video’ terrain and trials may void your warranty.
We do not warrant; accident damage, normal wear, damage
caused by incorrect mechanical repairs, neglect, damage caused by
neglect, damage caused by incorrectly fitted or inappropriate components
or damage caused by failure of components manufactured by other
than Ethos Bicycles.
We will however endeavour to assist where possible,
in our judgement, any original Ethos Bicycle owner back onto the
trails.
Components manufactured by a party or parties other
than Ethos Bicycles are subject to the original manufactures terms
and conditions.
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